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MAINSTREAM Refund Policy
Last Updated: [09/09/2024]
At MAINSTREAM (MNSTM), we take pride in providing high-quality streetwear designed with attention to detail and craftsmanship. To maintain the integrity of our products and ensure a consistent experience for all customers, we enforce a strict All Sales Are Final policy. Please read this policy carefully before making any purchase.
1. All Sales Are Final
Due to the exclusive nature of our products, **all sales are final**. We do not offer returns, exchanges, or refunds on any products once they have been purchased.
2. Exceptions to Policy
While all sales are final, we understand that issues can arise. In the event that you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We will review your case and, if approved, offer a replacement for the damaged or incorrect item. Please note that this is the only circumstance under which a replacement will be issued.
To request a replacement for a damaged or incorrect item, please follow these steps:
- Contact our customer service team at [mnstmgmnt@gmail.com] within 7 days of delivery.
- Provide your order number, a detailed description of the issue, and clear photos of the damaged or incorrect item.
- Once we review your request, we will contact you with further instructions.
3. Order Cancellations
Once an order has been placed, it cannot be canceled or modified. Please ensure all details are correct before completing your purchase.
4. Shipping Issues
MAINSTREAM is not responsible for any delays, losses, or damages caused by shipping carriers. If your package is lost or damaged in transit, please contact the carrier directly to file a claim.
5. Contact Us
If you have any questions about our refund policy or need assistance with your order, please contact us at:
- Email: [sales@mnstm.shop]
Thank you for supporting MAINSTREAM Streetwear. We appreciate your understanding and cooperation in adhering to our refund policy.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™